Return Policy

Returns


We accept returns and exchanges on sealed product & supplies. Please contact us within 48 hours of delivery to ensure your request is approved. We can only accept returns for unopened items. We will issue a refund minus the cost of shipping, and a 15% restocking fee once we receive the return and inspect the condition of the items in question.


Return Process

  • Contact us at riwhobbies@gmail.com to let us know you want to return an item.
  • Package all returns carefully and securely in a box, bubble mailer, or in the package originally used to deliver the item.
  • Include the original order invoice or a note with the Order ID of your package.
  • Return to: RIW Hobbies & Games Inc. 29571 Five Mile Rd. Livonia, MI 48154
  • When your package is returned to us, we will email you to confirm receipt and process your refund or exchange.
  • Please note that credit card refunds can take up to five (5) business days to be posted to your account.
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